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Customer may cancel an order in writing within 24 hours after order is placed, without any cancellation fee.
On a custom saddle order (or any other custom item), cancellation fees will apply as follow:
1)400$ of cancellation fees will be applied in case the order is cancelled after 24 hours and before 48 hours.
2)20% of the price of the new custom saddle (or any other custom item) is due in case Customer order is cancelled after 48 hours and before the delivery of the saddle.
3)35% of the price of the new custom saddle (or any other custom item) is due in case Customer order is cancelled from the day of the delivery to three months after delivery for and only for technical issue, if and only if Voltaire Design was not able to correct the technical issue.
4)No refund accepted at all after three months from the day of the delivery.
Custom orders not canceled and not paid after 30 days since Customer is notified the custom saddle is ready, are subject to the Payment section of this Terms and Conditions.
All non custom tack can be returned and fully reimbursed within a month after delivery providing they have not been used.
Used saddles and non-custom saddles orders can be returned and fully reimbursed within 7 days after delivery providing they have not been damaged during the time of the trial.
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